The provider
When you are a helpless motorist, you can be at the mercy of mechanics
and tow truck operators. While you are comparing benefits and
cost, don't forget the all-important point of reliability and
reputation. Many have complained of times when they had to
wait endlessly for help to arrive.
Knowing whether the service providers control the quality of the
mechanics or tow trucks is another important factor. Certain providers
employ their own mechanics and have their own tow trucks. However,
many insurers or carmakers do not run the service themselves because
they do not have the expertise and resources thus they have tie-ups
with third party administrators. Some company's function as matchmaking
operations by having the customer call a hotline and the receptionist
will put in touch with the nearest panel workshop. Since you have
to bear the cost of repairs, make sure the mechanics are reliable
and trustworthy and charge reasonable rates.
It is perhaps easiest and most cost-effective to get an auto breakdown
services from an insurer- several companies provide the service
with the purchase of a comprehensive motor insurance policy. However,
if your insurer is providing the services, remember that your coverage
is tied to your policy. And never choose the insurer solely for
the breakdown services tossed into the package.
Always pick a company that you have confidence in because you will
want to know that when you have claims, they are going to be settled
by the insurance company.
For more information, please refer to
Kurnia
Auto Assist (KAA) for details on the auto assistance program
offered.