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You are here: Skip Navigation LinksHome > Insurance > Services > Kurnia Express > About Kurnia Express
ABOUT KURNIA EXPRESS


What is Kurnia Express?
Kurnia Express represents the ultimate in speed and convenience on 'Own Damage Claim' for Private Car and Windscreen. This pioneer service provides immediate settlement for motor claim as follows:
 
Private Car Own Damage Claim - Conditions
Only for Private Car Comprehensive policyholder.
Maximum claim amount is RM3,000.
Drive to any Kurnia branches within 48 hours from the date of accident.
The vehicle owner and the driver (if he / she is not the owner) must be present to sign the relevant documents.
The decision to process and approve any claim as Kurnia Express Private Car Own Damage claim shall be at the Company's absolute discretion.
 
Step 1 : Contact Us
Call Kurnia Auto Assist at 1-800-88-3833 or any of our Kurnia branches immediately after an accident.
 
Step 2 : Lodge Police Report
 
Step 3 : Bring your vehicle to our nearest Kurnia branches with the following documents:
- Copy of the Vehicle Registration Card
- Identity Card and Driving License of the vehicle owner
- Identity Card and Driving License of the driver (if he / she is not the owner)
- Police Report or Slip (indicating Police Report Number)
 
Immediate Payment
Once your claim is approved and upon signing the relevant documents, you will either receive a cheque or a direct deposit of cheque into your bank account.
 
What if I change my mind?
Please return the approval sum (in cheque or bank draft) to us within 7 days. Please send your unattended vehicle to our panel workshop to be processed under a normal claim procedure.
 
 
Windscreen Claim - Conditions
Only for Private Car and Commercial Vehicle, with extended insurance coverage for windscreen
(Endorsement 89).
Maximum claim amount is RM5,000.
Drive to any Kurnia branches within 14 days from the date of accident.
The vehicle owner and the driver (if he / she is not the owner) must be present to sign the relevant documents.
The decision to process and approve any claim as Kurnia Express Windscreen claim shall be at the Company's absolute discretion.
 
If repair: Claim amount will be deducted from the initial sum insured for the said windscreen. The balance sum insured remains unless reinstated by paying additional premium.
If replace: Windscreen benefit automatically terminates upon claim unless reinstated by paying additional premium.
 
Step 1 : After the accident, take photographs of the damaged windscreen as follows:
1 close up view showing windscreen logo / brand
1 full view of the vehicle with registration number
1 close up view clearly depicting the damaged windscreen area
 
Step 2 : Proceed for repair or replacement at any repairer of your choice
 
Step 3 : Bring your vehicle after repair or replacement to our nearest Kurnia branches for photograph to be taken together with the following documents:
- Copy of the Vehicle Registration Card
- Identity Card and Driving License of the vehicle owner
- Identity Card and Driving License of the driver (if he / she is not the owner)
- Official receipt on replacement or repair of windscreen
- Photographs before repair
 
Immediate Payment
Once your claim is approved and upon signing the relevant documents, you will either receive a cheque or a direct deposit of cheque into your bank account.
 
Note:
- In the event of any discrepancies discovered subsequent to our approval that may render the claim non-payable, we reserve the right to repudiate the claim and / or to recover any monies already paid under the claim directly from you.
- Kurnia Insurans reserves its rights to change any information provided under this programme without prior notice.