| BENEFITS |
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| Hospital Room & Board |
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| 1. |
What are the expenses covered
under benefit Hospital Room and Board?
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Room (bed) and meals. It does not
include lodger, telephone and television.
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| 2. |
What happen if I stay in a room
and board higher than my entitlement?
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You will be responsible for the
20% of the other eligible benefits described in the
Schedule of Benefit but subject to a maximum limit
of RM3,000 per disability for plans with Overall Annual
Limit not exceeding RM100,000 or subject to a maximum
limit of RM5,000 per disability for plans with Overall
Annual Limit exceeding RM100,000. So, choose a plan
that best suits your need and a premium you could afford.
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| Surgical Fees |
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| 3. |
What does Surgical Fees cover? |
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It covers pre-surgical assessment,
Specialist's visits and all post-surgical care up to
thirty-one days from the date of surgery but within
the maximum indicated in the Schedule of Benefit.
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| 4. |
Is out-patient or day surgery
covered?
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As long as there is a surgical procedures
carried out for the covered diagnosis, this is covered
under Surgical Fees where an overnight stay is not
required.
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| 5. |
Is sex change operation covered?
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No, operation or any treatment
related to sex change are not covered.
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| Pre-Hospital Diagnostic Tests and Specialist
Consultation |
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| 6. |
What is covered under Pre-Hospital
Diagnostic Tests and Specialist Consultation?
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Pre-Hospital Diagnostic Tests cover
the charges for medically necessary ECG, x-ray and
laboratory test, which are recommended by a qualified
medical practitioner and performed for diagnostic purposes
on account of an injury or illness in connection with
a disability preceding hospitalization. Medications
and consultation charged by the medical practitioner
will not be payable. Pre-Hospital Specialist Consultation
covers the first consultation fees charged by a specialist.
Medication and subsequent consultation after the illness
is diagnosed will not be covered. This benefit is payable
only if you are resulted in hospitalization and expenses
31 days prior to admission would be covered.
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| 7. |
If I require diagnostic test
after I was hospitalized, will the expenses for diagnostic
test be covered?
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Yes, it will be covered under Hospital
Supplies and Services. However if the admission is
purely for diagnostic / investigation purpose, it is
not covered.
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| 8. |
Is normal routine medical check
up covered?
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No, this is not covered under
the policy.
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| In-Hospital Physician Visit |
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| 9. |
What does In-Hospital Physician
Visit cover?
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It covers the fees charged by the
attending physician for visiting an in-paying patient
while confined for a non-surgical disability and subject
to a maximum of one visit per day.
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| Post-Hospitalization Treatment |
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| 10. |
What is covered under Post-Hospitalization Treatment? |
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Post-Hospitalization Treatment
is for follow up treatment for non-surgical confinement
incurred within 60 days following discharge.
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| Hospital Supplies and Services |
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| 11. |
What does Hospital Supplies and Services include? |
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It includes the charges made by
the hospital for medically necessary general nursing,
dressings, splints, plaster casts, x-ray, laboratory
examinations, electrocardiograms, physiotherapy, basal
metabolism tests, intravenous injections and solutions,
administration of blood and blood plasma but excluding
the cost of blood and plasma during hospitalization.
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| Prescribed Medicines |
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| 12. |
What is covered under Prescribed Medicines? |
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It covers medicines that are dispensed
by a physician, a registered pharmacist or a hospital
and with prescription by a physician or specialist
in respect of treatment for a covered disability during
in-patient and within 60 days following discharge.
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| Emergency Accidental and Dental Out-Patient
Treatment |
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| 13. |
What is covered under Emergency Accidental and Dental
Out-Patient Treatment? |
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It covers expenses incurred as
a result of a bodily injury / injury to sound natural
teeth arising from an accident where you seek out-patient
treatment at any registered clinic or hospital within
24 hours of accident. This includes follow up treatment
within 31 days by the same doctor or same registered
clinic or Hospital.
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| 14. |
Is dental checkup covered under this benefit? |
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No, dental checkup is not covered.
This benefit covers expenses for Medical Necessary
treatment due to accidental injuries to sound natural
teeth. Treatment has to be seek in any registered dental
clinic or hospital within 24 hours of the Accident
on out-patient basis.
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| 15. |
Do I need to stick to the same
doctor? What if the doctor is on leave? In such case,
if I seek follow up treatment from another doctor,
will the claim be payable?
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In such case, the claim may be
considered if it is from the same clinic or hospital.
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| 16. |
Can medical report for Emergency
Accidental and Dental Out-patient Treatment claim
be waived?
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Normally a medical report will
be required. We will only waive the medical report
on case to case basis provided the bill is with clear
details of the injury.
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| 17. |
If I met with an accident after
the submission of proposal form together with payment
to Kurnia Insurans (Malaysia) Berhad (KIMB) but proposal
is still in underwriting process and policy still
not issue yet, is the accident claim payable?
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No, the claim will not be payable
as the coverage of the policy has not been commenced.
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| Daily-Cash Allowance at Government Hospital |
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| 18. |
Will this benefit be payable
when I am transferred from a Government Hospital
to a Private Hospital? Will I enjoy the benefit for
the days that I am in the Government Hospital prior
to the transfer?
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No, you are unable to claim for
this benefit for any transfer to or from any private
hospital and government hospital, as in accordance
to the Persatuan Insurans Am Malaysia (PIAM) guideline.
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| Ambulance Fees |
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| 19. |
Will the ambulance fees for
the transfer from Government Hospital to the Private
Hospital be payable?
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Yes, the ambulance fees for this
transfer will be payable up to the benefit limit.
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| Annual Out-Patient Kidney Dialysis Treatment |
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| 20. |
What does Annual Out-Patient Kidney Dialysis Treatment
cover? |
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It covers kidney dialysis performed
at a legally registered dialysis center.
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| 21. |
How to know whether the dialysis
centre is registered? With whom should dialysis centre
registered?
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Dialysis centres have to be registered
with the Health Ministry. Registered dialysis centre
will display a license by the Health Ministry at their
premise.
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| 22. |
How do I make a Out-Patient Kidney Dialysis claim? |
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You are required to submit the
original bills and original receipts to the branch
either weekly or monthly to make a claim.
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| Annual Out-Patient Cancer Treatment |
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| 23. |
What does Annual Out-Patient Cancer Treatment cover? |
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It covers the actual charges incurred
for the treatment of cancer performed at a legally
registered cancer treatment center.
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| Organ Transplant |
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| 24. |
Are all costs for Organ Transplant Surgery covered? |
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No, it covers the charges incurred
on transplantation surgery for you being the recipient
of the transplant of a kidney, heart, lung, liver or
bone marrow. Payment for this Benefit is applicable
only once per lifetime whilst the Policy is in force
and shall be subject to the limit as set forth in the
Schedule of Benefit. The costs of acquisition of the
organs and all costs incurred by the donors are not
covered.
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| 25. |
The policy states that Organ
Transplant benefit is applicable only once per lifetime.
If I require the transplant of two organs, will it
be payable?
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KIMB will reimburse for one organ
transplant only. You will have to bear the expenses
for the transplant of another organ.
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| 26. |
If I am having Organ Transplant,
can I claim for other benefits besides the Organ
Transplant benefit?
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No, if the diagnosis / treatment
is for organ transplant, then the maximum amount payable
is for Organ Transplant benefit indicated in the Schedule
of Benefit.
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| Insured Daily Guardian Benefit |
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| 29. |
What is Insured Daily Guardian Benefit? |
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It is to reimburse the expenses
for meals and lodging incurred to accompany an Insured
Person in the hospital. Please note the specific product
provided for this benefit and the eligibility age defined.
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| AIDS |
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| 28. |
Will the cause of AIDS (blood
transfusion or lifestyle) affect the claim eligibility
of the Insured?
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No, the cause of AIDS will not
affect the claim eligibility. Upon the diagnosis of
AIDS, the benefit shall be paid.
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| 29. |
After confirmed diagnosis and
few months later detected other sickness related
to AIDS, is it cover? And is it renewable?
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As the maximum amount has been
paid in full sum, the subsequent admission which is
a complication of the AIDS will not be covered. Bear
in mind, this benefit is only paid once during Insured
lifetime. The policy is renewable subject to "Period
of Cover and Renewal" clause.
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| Home Nursing |
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| 30. |
What does 'Home Nursing' cover? What is the maximum
period under this coverage? |
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It covers the charges for home
nursing care plan established and periodically reviewed
by a registered medical practitioner and is only payable
after a minimum of 3 days hospitalization beginning
within 7 days of hospital discharge. The maximum period
payable is 20 weeks.
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| 32. |
How to determine whether I need home nursing care? |
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This will be decided by the attending
Medical Practitioner. Only nursing care provided under
a plan recommended by a registered Medical Practitioner
is covered.
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Double Plan Benefits
for Accidental Injury Whilst Traveling Overseas
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| 32. |
What is "Double Plan Benefits
for Accidental Injury Whilst Traveling Overseas"?
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In the event of accidental injury
while you are at oversea, the monetary limit for hospital
related benefit will be doubled for Inner Limit plan.
Overall Annual Limit remains the same.
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| Second Surgical Opinions |
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| 33. |
What does Second Surgical Opinions cover? |
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It covers the consultation fees
charged by a second specialist to determine whether
a surgical operation is necessary and / or required
in view of your medical condition.
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| 34. |
During consultation with a
second specialist, if diagnostic test was carried
out and medication was prescribed by the specialist,
is it covered under this benefit?
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No, this benefit covers only the
first time consultation fee with a second specialist.
Charges for diagnostic test, medication and subsequent
consultation are not covered.
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| Personal Accident Benefits |
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| 35. |
Are Personal Accident Benefits subject to Overall
Annual Limit? |
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Personal Accident Benefits (i.e.
Accidental Death, Permanent Total Disablement, Bereavement
Benefit and Evacuation and Repatriation Fees) are not
subject to Overall Annual Limit and Lifetime Limit.
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| Accidental Death |
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| 36. |
If I met with an accident when
my policy is in force and subsequently death occurs
when my policy has lapsed but still within the 12
months after the accident date, is the claim payable?
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Yes, the claim will be payable. |
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| 37. |
Do I need to fill up a Nomination
form when I sign up for the medical policy?
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It is optional for you to fill
up the Nomination form. If no Nomination form is filled
up, the benefit will be payable to the legal representative
or next of kin of the deceased insured under the policy.
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| Out-patient Clinical Benefit |
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| 38. |
How can I utilize the Out-Patient GP Care benefit? |
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i) At Panel Clinic: You will be
required to show your medical card at the registration
counter of KIMB panel clinic. You may proceed to seek
for consultation and treatment without having to make
payment for a covered condition except to pay for co-payment
RM5 per visit. Co-payment is waived for accidental
injury only.
ii) At Non-Panel Clinic: You will be required to pay
first after the consultation and reimburse from KIMB
for a covered condition. You will be reimbursed up
to 80% of the actual charges or maximum RM20 per visit,
and it is subject to emergency basis only.
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| 39. |
Is charges incurred for specialist consultation
claimable? |
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Charges incurred for specialist
consultation is claimable if the consultation is referred
by KIMB panel doctors. Co-payment of RM5 will apply
per visit and is claimable up to RM100 per visit (inclusive
of co-payment). However, co-payment shall be waived
for Accidental Injury only.
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| 40. |
Is there any limitation on the number of visit? |
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There is a limit of one General
Practitioner (GP) and one Specialist visit per day.
However, there is no limitation on the number of visit
in a year. This benefit is subject to Out-patient Annual
Limit and Out-patient Lifetime Limit as stated in the
Schedule of Benefit.
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| 41. |
Is the any restriction of clinic that I can visit? |
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No, there is no restriction of
clinic. However, visitation to non-panel clinic is
strictly for emergency situation and on reimbursement
basis.
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| 42. |
Is Out-patient Clinical Benefit
subject to Pre-existing Illness, Waiting Period and
Specified Illnesses?
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No, there are no Pre-existing
Illness, Waiting Period and Specified Illnesses exclusion
for Out-patient Clinical benefits.
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| 43. |
What does 'normal clinical hours' refer? |
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'Normal clinical hours' refers
to the operating hours of a clinic.
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| 44. |
Are vitamin pills or other
supplement medications covered under Out-patient
Clinical benefits?
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No, these supplement medication are not covered. |
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| 45. |
Is long term medication covered under Out-patient
Clinical benefits? |
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No, long term medication are not covered. |
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| 46. |
Is a house call consultation reimbursable? |
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No, a house call consultation
is not reimbursable. This benefit only covered if treatment
is at the doctor's clinic or office.
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| 47. |
If I opt for Guaranteed admission
plan & Out-patient Clinical benefit, will I be
receiving two (2) medical cards?
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No, you will be receiving one
(1) medical card. There will be a note: "Including
Out-patient Clinical" printed on the medical card
if you take up Out-patient Clinical benefit.
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| 48. |
What does Preventive Screening cover? |
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It covers charges for annual pap
smear or prostate specific antigen test.
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| 49. |
Is preventive screening carried out at non-panel
clinic claimable? |
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No, only preventive screening
carried out at panel clinic is claimable and it is
limited to one screening per year.
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| 50. |
During a trip overseas, I had
high fever and had seek consultation and treatment
as an out-patient, can I file in claim upon return
to Malaysia?
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Yes, you will be reimbursed up to 80% of the actual
charges or maximum RM 20 per visit. |
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| 51. |
If I had seek treatment at
non-panel clinic or specialist center, what is the
claim procedure?
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You will have to notify KIMB within
30 days and submit all original bills, receipts, referral
letter (for out-patient specialist care), medical report
and doctor's summary of the cost of treatment including
medicines and services rendered.
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