Over the years, although KAA has been complimented as a very helpful and effective tool, answering to many roadside problems, the total service excellence of KAA remains illusive. Our promise of prompt delivery of KAA services to our members has been largely affected by the constant traffic jams plaguing the roads and cities.

The KAA Rider is a new initiative, designed by Kurnia to promptly attend to all breakdowns of vehicles involving the KAA members, 24 hours a day, anytime and anywhere, in Klang Valley. The KAA Rider, with blue uniform and vest, can now reach the distressed KAA caller in 30 minutes or less – our commitment to all the KAA members. On 21st November 2008, our Chief Executive Officer also the Managing Director, Capt. K.H. Chia will be officiating the launch of KAA in Menara Kurnia.

At this moment, 4 units of motorbikes with riders are always standing by at bangunan Kurnia and Menara Kurnia to assist our callers in the event they have vehicle breakdowns in Golden Triangle area and Petaling Jaya. Gradually, the KAA Rider will be introduced to some of the selected KAA branches.

We are confident that our policyholders will appreciate this new initiative; designed exclusively for them by Kurnia and hope they will continue to support Kurnia Insurans throughout.