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KURNIA AUTO ASSIST COMMENTS
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Insurance is much more than just providing protection for us. It is about developing
a relationship based on trust. It also means providing an exceptional level of personal
attention to our customers. Below are what some of our satisfied customer have said
about their experience with Kurnia Auto Assist.
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Fast response from KAA
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On 16/3/2005 my husband was driving from KL to Kulim and when he reached at Persimpangan Taman Saujana, Kamunting Perak the car tyre was punctured and torn. He tried to change with the spare tyre but the jack cannot be use, so he decided to call Kurnia for help. Within 15 minutes there's a guy came to help him change the tyre. Here I would like to express my recognition to Mr. Sukdev & the call center personnel for their fast response. Again THANK YOU VERY MUCH.
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From:
Alamelu A/P Kanthan @ Arumugam
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Heartiest thanks to KAA
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Last Sunday my car broke down at Taman Megah, Petaling Jaya. I called up Kurnia Call Center and spoke to a personnel named Ms. Amy and requested for towing. She was very polite and understanding and tried her level best to get a tow truck as soon as possible, but none was available at the time. After one and a half hour, she called me up to apologise for the unforseen delay and told me she managed to get an in-house tow truck which towed my car back to my house which was about 5km away. Later she called me again to enquire whether everything was okay. Though initially I was a bit irritated about the long delay which resulted in being late for my appointment in Klang, I was somewhat cooled down later by her concern, patience and understanding over my situation which I can boldly acknowledge as good service after all.
This afternoon my car broke down again on top of the LDP double decker bridge near your Kurnia Head Office. It was a hot afternoon and my stalled car was beggining to cause a jam. I called up for assistance and spoke to a lady. The response time was very fast this time, and the tow truck arrived within 20 minutes after my call, and towed my car home which was about 8km away. Later she called me up to enquire my situation and whether I was okay.
From my 2 experiences of car breakdowns, I can dare to say that Kurnia Call Center is responsive and managed by understanding and patient people. My heartiest thanks to Amy and her colleague and keep up the good work.
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From:
Siew Ah Kau
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Thank you KAA
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It was November 17th, 2004, when I found out that my Proton Wira clutch was not functioning. I still remember I have an Auto Assist card from Kurnia Insurans which I never used before. I was sceptical at the beginning on Kurnia Auto Assist, but with the assurance and constant persuasion from my neighbour on its services, I gave a call to Kurnia Call Center. It was answered by a friendly operator named Tila and the call was well taken by her. 10 minutes later, I received a call from Mr. Chin Man Ken who was polite and friendly throughout the conversation.
20 minutes later, Chin reached my house with a tow truck and took about 10 minutes to engage the towing facility to my car. He then towed my car to Taman Seri Muda. I was shocked that he only charged me RM3. That was very low indeed compared to any towing services around town. I was very pleased and called back the Call Center to thank Ms. Tila for the good service rendered.
I am proud to be Kurnia policyholder and will continue being one.
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From:
Ms. Lee Swee Chin
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