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1. |
My vehicle was stolen. How do I make a theft claim?
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a. |
Remain calm and ascertain whether your vehicle has actually been stolen. Eliminate
the probability that your vehicle has not been towed away or seized by the local
authorities for errant parking/ traffic obstruction or repossessed by your hire
purchase owner or finance company.
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b. |
Immediately lodge a police report at the nearest police station with details such
as date and time when your car was parked, date & time of loss being discovered,
exact location of loss, vehicle's particulars (registration no., make & model, chassis
& engine no (if available). It is best for you to bring along a copy of the vehicle's
Registration Card for easy referencing and action by the police.
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c. |
Collect the Claim form and notify your insurer or your servicing agent within 14
days.
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d. |
Fill up the Claim form attached with the
relevant documents to the insurer within 14 days. |
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2. |
How much does my Kurnia Comprehensive motor policy compensate me for my stolen
vehicle? What happens if I under/over insure my vehicle?
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The theft claim will be settled based on the Market Value of the vehicle at the
time of loss or the Sum Insured, whichever is lower. As such, if the vehicle is
under-insured, the settlement will be based on the Sum Insured, likewise if the
vehicle is over-insured, the settlement will then depend on the prevailing Market
Value.
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3. |
Why does a theft claim takes 6 months or more to process?
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The period given by Bank Negara Malaysia (in its guidelines on settlement of vehicle
theft) is stipulated to be processed within 6 months. However, in most cases, claims
are settled as soon as the theft investigation is finalised without any irregularities
being detected and all documents required for claims processing with payment have
been processed.
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4. |
I am not satisfied with the amount Kurnia has offered to compensate the loss of
my vehicle as I feel the amount offered is lower than the market value. How do I
appeal?
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If you are not satisfied with the claim offer amount, you can always file an appeal
letter to the Claims Manager with relevant documentation justifying the vehicle's
Market Value (at time of loss) or the supposed settlement amount (e.g. newspaper
clippings, classifieds, written quotations or valuation from reputable car dealers).
Your appeal however, will be subjected to further deliberation.
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5. |
What should I do if the police informs me that my stolen vehicle has been found?
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You are to immediately channel the said recovery information to the Kurnia Branch
office or Motor Theft Recovery Section at Headquarters for further advice on appropriate
action. If the vehicle is recovered before the theft claim is settled, you will
have options to either:
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a. |
To withdraw the claim (if the vehicle is recovered in good condition)
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b. |
To withdraw the claim and undertake the repair at his own expense (if the vehicle
sustained minor damage and the insured wishes to retain his/her NCD entitlement)
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c. |
To withdraw the Theft Claim but pursue with Own Damage Claim (if vehicle recovered
sustained extensive damage or has missing parts)
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6. |
If Kurnia has already compensated me for my stolen vehicle and the police found
my vehicle later on, can I get my car back? What should I do?
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a. |
In the event that a theft claim has been settled or paid by us, we (Kurnia) will
automatically have legal interest or ownership claim to the subject vehicle irrespective
of the theft recovery aspect.
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b. |
If you receive police information pertaining to the recovery of your stolen vehicle
after we have settled your claim, please channel the said information immediately
to any of Kurnia's Branch office or the Motor Theft Recovery section in Headquarters
for us to physically recover the said vehicle.
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c. |
If you wish to get back your recovered vehicle after Kurnia has settled your claim,
you may officially write in to our Wreck Tender Committee indicating the amount
you wish to offer for the committee's consideration. However, this is only applicable
when the vehicle is released by police without any condition or court bond.
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d. |
Under normal circumstances, all theft-recovered vehicles will be listed for wreck
tender exercises with privileges given to Kurnia staff and then to other parties
or panel workshops by the said committee. |
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