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You are here: Skip Navigation LinksHome > Insurance > Services > Claims Center > Claims Frequently Asked Questions
CLAIMS FREQUENTLY ASKED QUESTIONS



Do you have questions on claims?
Well, Kurnia has come up with a comprehensive FAQ section that will help answer some common questions asked by our insured here.


- No Claims Discount
- Excess
- Under Insured
- Betterment
 
- Own Damage Claims
- Kurnia Express
- Theft Claims
- Windscreen Claims



EXCESS
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2




1.
What is excess?
 
Excess refers to the amount that you are responsible to pay as per the policy terms & conditions in respect of each and every claim payable (including cost and expenditure incurred by the insurance company to conduct, defence and settlement of any claim for the loss or damage to your vehicle, and damage to third party property resulted from the accident arising out of the use of your vehicle for liability to third parties), in addition to any other excess that may be applicable. For example, the excess of your policy is RM200 and the total claim amount is RM1,500. Your insurer will only pay out RM1,300 for the claim while you have to pay the remaining RM200.
 
2.
Under what circumstances will the Compulsary Excess (2f Endorsement) apply?
 
For Private Car Motor Policy, you are responsible for a compulsory excess of RM400.00 for each and every claim, in addition to the excess stated in the Schedule (if any) if your vehicle is being driven by the following persons authorised by you:
 
a.
Any authorised person not named in the Schedule
b.
Any authorised person under the age of 21 years
c.
Any authorised person who is the holder of driving licence of less than 2 years experience
d.
Any person named in the policy Schedule who is less than the age of 21 years and/or the holder of a provisional (L) driving licence and/or the holder of a Full Driving licence of less than 2 years
 
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