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| NO-FAULT OWN DAMAGE CLAIMS |
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Owners of vehicles that are involved in accidents
caused by others or deemed not their fault can now make claims directly
from their own insurers without losing their No Claims Discount (NCD).
This optional procedure for motor insurance claims, known as No-Fault
Own Damage (ODN) claim was put in place effective June 1st 2001 by Persatuan
Insurans Am Malaysia (PIAM) to help vehicle owners expedite their settlement
of claims for vehicle repairs. Vehicle owners could obtain relatively
faster claims settlements service and quicker repairs to their vehicles,
as they would be dealing with their own insurers.
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| "To make the claims,
the vehicle owner is advised to lodge a police report as soon as
possible after the accident and complete a normal claims form provided
by his/her own insurer" |
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Previously, the owner of a vehicle
can only make a third party claim against the errant third party's
vehicle insurer. Vehicle owners are encouraged to take advantage
of this procedure to help preserve their NCD.
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To make the claims, the vehicle
owner is advised to lodge a police report as soon as possible after
the accident and complete a normal claims form provided by his/her
own insurer. The claimant is also required to produce all the necessary
documents including third party policy report, police compound/findings,
Sketch Plan and key to support the claim.
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The insurer will then assess the circumstances
of the accident and if he believes that the policyholder, in this
case the vehicle owner, is not at fault, the claim will be processed
accordingly under the new procedure and the vehicle owner's NCD
will be retained.
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This procedure would only apply to claims for
physical damage and cost of repairs to the vehicle. Other uninsured
losses such as claims for compensation of the policy excess and
loss of vehicle use must still be directed to the third party or
his/her insurer.
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