Quality is paramount in all we do at Kurnia Insurans. Our commitment to excellence and quality has earned us the ISO 9001:2008 certification, and this commitment applies throughout the entire company.

Kurnia Insurans was quick to embrace ISO requirements in early 1995. We adopted this world-class reference standard set by the International Organization for Standardization (ISO) as the foundation for our operational systems. We were ISO 9002 certified by SIRIM in 1996. In 2002, we upgraded our compliance certification to ISO 9001:2000 and presently we are certified to the latest 2008 standard. Our continuous commitment to quality had enabled us to meet and surpass the requirements in this certification year after year. Compliance to this standard also serves to strengthen our compliance level to other industry related standards.

This certification reflects our management's commitment to all Kurnia Insurans's stakeholders to manage its operations and resources in the most efficient and effective manner, in order to deliver the highest quality of services and products to our customers. We have in place comprehensive and up-to-date operational systems, and we practice close monitoring of each service incident not meeting requirements and track every customer feedback until it's satisfactory resolution. Our internal quality auditors, besides annual external audit by SIRIM, also carry out regular quality audits. Last, but not least, Kurnia Insurans is dedicated to continual process improvement and service quality upgrading in order to better serve our policyholders and stakeholders.

This is one of the reasons Kurnia Insurans's customer base has been expanding, from slightly more than 500,000 policyholders in 1993 to 1.2 million in 1997 and quantum leaped to over 3 million policyholders today.

Our registered quality system is in compliance with MS ISO 9001:2008 Quality Management Systems - Requirements and the scope of registration is "Provision Of General Insurance Services". Our Registration No is AR 0934.